How do I request special assistance on Singapore Airlines?
If you fly through Singapore Airlines, you can request special assistance by using the online special assistance form. You can select the type of special assistance required and submit the form. Once your form is shared, the Singapore representative will get back to you with all the service updates as early as possible.
For urgent help, you can also call the local Singapore Airlines office directly and request special assistance. The contact number of Singapore Airlines offices are available on the support page of the airline.
If you are a PPS Club member, you can request a PPS Connect callback via the SingaporeAir mobile app or send an SMS message 'PPS<space> <PPS Club membership number> to +6591848888
What is the Disability assistance of Singapore Airlines?
Singapore Airlines provides special care and assistance to passengers with disabilities at the airport, during the flight, or when making flight connections. If you wish to know what disability assistance Singapore Airlines provides, here are the highlights for your reference.
For the visually impaired - The Singapore Airlines crew conducts a special safety briefing before takeoff and assists the passengers in their surroundings. The cabin crew also assists the visually impaired passengers in the preparation of meal consumption and identifying the food items.
For hearing-impaired - The inflight safety videos are available in sign language so that passengers with hearing-impaired can go through them.
For passengers requiring special seating arrangements - You can request by contacting your local Singapore Airlines office or reach out to the ground staff at the airport for assistance. However, you cannot opt for emergency exit seats because of flight safety requirements.
To opt for disability assistance, you can contact the local Singapore airlines office at least 48 hours before flight departure. For U.S. travellers, you can make your request online by submitting the special assistance request form.
How do you ask for a wheelchair on Singapore Airlines?
If you need special assistance or want to ask for a Wheelchair on Singapore airlines, you can contact your local Singapore Airlines office at least 48 hours before departure. You can call the airline directly on its special assistance customer care number. However, if you travel to or from the U.S., you can request a wheelchair using the special assistance form available online.
Do you have to pay extra for wheelchair assistance on Singapore Airlines at the airport?
No, you don't need to pay extra for wheelchair assistance at the airport. Passengers with disability are termed as special assistance and are legally entitled to support when travelling by air. Singapore airlines provide special assistance to its passengers at the airport free of cost; however, you must make your request time.
Apart from that, if you carry your electric wheelchair or manual or other assistive devices like a cane, crutch, walker, etc., you might need to pay extra charges as these don't count towards free baggage allowance and are kept on hold while flying.
How much do you tip for a wheelchair at the airport?
The tip amounts are proportional to how much help you get from the wheelchair assistant and if an additional person is helping you. If the wheelchair assistant is cooperative and helpful, you can always tip a few extra dollars, which is always appreciated.
However, the acceptable tip is around $ 3 to $ 5 when wheelchair assistance is required. If you want, you can also tip your assistant for helping during the loading and unloading of luggage, getting drinks, etc. If you have a special request, for instance: help to carry an item, then you can pay a tip of around $ 1 to $ 2 per assist. Regarding electric carts, you can always pay around $ 2 to $ 3 to your assistant.
How do you book special assistance at Singapore Airlines?
If you want to book special assistance at Singapore Airlines but don't know about it, you can follow the below-listed steps.
Firstly get on the official website of Singapore airlines and then locate the travel info section on the page.
Select the special assistance tab from the drop-down list and click on more.
Click on the assistant type you need from the options on the screen
Now go to the associated special request form link and then open the form
Provide all the details asked on screen, like your full name, booking reference number, flight information including number, arrival and departure location, date of journey, etc
You can then select the assistance you require in the form and then provide contact information to get important notification
After you have filled in all details, you can click on the submit button to share the form
Then wait by the time airlines get back to you with all the assistance updates
In addition to the procedure above, you can book special assistance while making a reservation.You can book the special assistance online or by speaking to the Singapore Airlines representative.
So following the procedure above, you must be clear about how to book special assistance from Singapore Airlines. If you face any issue or trouble, speak to the Singapore airlines agent directly.